Shipping policy : We usually ship goods out in 4-6 working days. However please allow up to 14 days during bank holidays or periods of extreme demand it can take 30+ days. Shipping fees are usually £4.99 - £14.99 an item or sometimes free if there is a promotion .If an item is out of stock or we need more info before we ship we will e-mail you . Once the goods are shipped it can be tracked.We will post that tracking number into our system and we will e-mail you a tracking number (please be sure to add our email to your contacts).The package must be signed for.If you are not at home they will leave a slip. If you fail to pick up or refuse your package you will not be refunded. It is your responsibility to collect the goods.We will reship them ;if they come back fees will be incured and you will have to wait 2-3 weeks.We do not refund shipping charges.

Because we are an online discount store we ship most goods from overseas and work on tight profit margins. We do NOT offer refunds on any products purchased. Exchanges can be made on defective or damaged merchandise.We do not offer colour,size or style exchanges see below.

Acceptable reasons for an exchange: factory defect, wrong colour/size was sent, or any mistake made on our path.
Unacceptable reasons for an exchange: colours are darker/lighter than pictured, item had minor colour differences or minor detail or wording differences from the picture, item does not fit, I would rather have a different item. we do not accept returns for clothing damaged because of washing or if item is not exactly as in pictures.

Customers are required to email us within 5 days of receiving their products if they need to make an exchange.You must send digital image of damage and once we approve the return you must send back within 7 days (postmarked) or we will refuse shipment. We generally will let you exchange goods as a goodwill gesture if goods are available but we will not pay any shipping charges. If you need to cancel we can usually do it if you contact us within 6 hours of placing your order after 6 hours we cannot refund the shipping fees. Shipping Charges are never refundable under any circumstances. In some rare cases if we do give a refund we will deduct the shipping fees and also deduct a 20% restocking fee from the total.